Last Updated: 25 February 2026
Privacy Policy for Northland Columbus Locksmith
Northland Columbus Locksmith ("we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and protect your information when you visit our website (northlandcolumbuslocksmith.com), use our services, or interact with us. By using our services, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
Northland Columbus Locksmith collects various types of information to provide and improve our locksmith services to you.
a. Information You Provide Directly to Us
When you interact with Northland Columbus Locksmith, you may provide us with personal information, including: * Contact Information: Your name, email address, phone number, and physical address (including service location address). * Service Details: Information related to the locksmith service you require, such as the type of lock, property details, vehicle make/model/year (for auto locksmith services), and details about the issue you are experiencing. * Payment Information: If you make a payment for our services, we collect payment card details (card number, expiration date, CVV) or other financial information. This information is processed securely by our third-party payment processors. * Communication Content: Records of your communication with us, including details from phone calls (which may be recorded for quality assurance and training purposes), emails, and messages sent through our website's contact forms.
b. Information We Collect Automatically
When you visit our website, we may automatically collect certain information about your device and browsing activity: * Log Data: Your Internet Protocol (IP) address, browser type, operating system, pages viewed, access times, and referring website addresses. * Cookies and Tracking Technologies: Information about your interaction with our website using cookies, web beacons, and similar technologies. For more details, please see the "Cookies and Tracking Technologies" section below.
c. Information Collected During On-Site Service
During an on-site service visit, Northland Columbus Locksmith technicians may collect: * Physical Address: The exact address where the service is performed. * Property/Vehicle Information: Details about the property or vehicle necessary to perform the locksmith service, such as door types, lock models, or vehicle identification numbers (VINs) for automotive services. * Payment Information: Confirmation of payment details collected on-site.
2. How We Use Your Information
Northland Columbus Locksmith uses the collected information for various purposes, primarily to provide and improve our locksmith services: * To Provide Services: To schedule appointments, dispatch technicians to your location, perform locksmith services, and fulfill your service requests. * Communication: To communicate with you regarding your service requests, appointments, updates, confirmations, and to respond to your inquiries. * Payment Processing: To process payments for services rendered and to send invoices and receipts. * Service Improvement: To understand how our services are used, to diagnose technical issues, and to improve the quality, efficiency, and safety of Northland Columbus Locksmith's offerings. * Customer Support: To provide effective customer support and address any issues or concerns you may have. * Legal Compliance: To comply with applicable laws, regulations, legal processes, and government requests. * Fraud Prevention: To detect, prevent, and address fraudulent or illegal activity. * Internal Operations: For internal record-keeping, auditing, and other legitimate business purposes of Northland Columbus Locksmith.
Northland Columbus Locksmith does not sell your personal information to third parties.
3. How We Share Your Information
Northland Columbus Locksmith may share your information in the following circumstances: * Service Providers: We may share your information with third-party vendors and service providers who perform services on our behalf, such as payment processing, website hosting, analytics, scheduling software, communication services, and dispatch management. These third parties are obligated to protect your information and use it only for the purposes for which it was disclosed. * Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency). * Business Transfers: In the event of a merger, acquisition, sale of assets, or other business transaction, your personal information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal data. * With Your Consent: We may share your information with third parties when we have your explicit consent to do so.
4. Data Protection and Security Measures
Northland Columbus Locksmith is committed to protecting your personal information. We implement appropriate technical and organizational security measures to prevent unauthorized access, disclosure, alteration, or destruction of your data. These measures include: * Encryption: Our website uses Secure Socket Layer (SSL) technology to encrypt data transmitted between your browser and our server. * Access Controls: Limiting access to personal information to authorized employees and contractors who need the information to perform their job duties. * Secure Storage: Storing data on secure servers and using appropriate safeguards. * Employee Training: Training our staff on data privacy and security best practices. * Payment Processor Compliance: Ensuring that our third-party payment processors comply with Payment Card Industry Data Security Standard (PCI DSS) requirements.
While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.
5. Cookies and Tracking Technologies
Northland Columbus Locksmith uses cookies and similar tracking technologies to track activity on our website and hold certain information. * What are Cookies? Cookies are small data files placed on your device or computer that often include an anonymous unique identifier. * How We Use Them: We use cookies for various purposes, including: * Essential Cookies: Necessary for the website to function properly, such as enabling navigation and access to secure areas. * Analytical/Performance Cookies: To collect information about how visitors use our website, such as which pages are visited most often, helping us improve our website's performance. We may use Google Analytics for this purpose. * Functional Cookies: To remember choices you make (like language preferences) and provide enhanced, more personal features. * Your Choices: You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website. Most web browsers allow you to manage your cookie preferences through their settings.
6. Data Retention
Northland Columbus Locksmith retains your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. * Service Records: We typically retain service records for a period necessary to manage potential warranty claims, comply with legal obligations, or for legitimate business interests (e.g., historical service data for returning customers). * Payment Information: Payment transaction details are retained for accounting and tax purposes, generally for 7 years as required by financial regulations. * Website Analytics Data: Data collected via cookies and analytics tools (like Google Analytics) is typically retained for a period ranging from 26 months to 50 months, depending on the specific configuration. * Communication Records: Email and phone call records are kept for a reasonable period to manage customer relationships and address potential disputes.
When your personal information is no longer needed, we will securely delete or anonymize it.
7. Your Privacy Rights Under US State Privacy Laws
While Northland Columbus Locksmith primarily operates in Ohio, we respect the privacy rights of all our users, including residents of states with specific privacy laws. We aim to provide all users with the ability to exercise rights consistent with the most protective US state privacy laws, such as the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Virginia Consumer Data Protection Act (VCDPA), the Colorado Privacy Act (CPA), the Utah Consumer Privacy Act (UCPA), and the Connecticut Data Privacy Act (CTDPA).
Depending on your state of residency, you may have the following rights regarding your personal information: * Right to Know/Access: You have the right to request information about the categories and specific pieces of personal information we have collected about you, the categories of sources from which it was collected, the purposes for collecting it, and the categories of third parties with whom it was shared. * Right to Delete: You have the right to request the deletion of personal information that Northland Columbus Locksmith has collected from you, subject to certain exceptions (e.g., to complete a transaction, detect security incidents, comply with a legal obligation). * Right to Correct: You have the right to request correction of inaccurate personal information we maintain about you. * Right to Opt-Out of Sale/Sharing: Northland Columbus Locksmith does not sell your personal information. If our practices change, we will update this policy and provide a clear mechanism for you to opt-out. * Right to Non-Discrimination: You have the right not to receive discriminatory treatment for exercising your privacy rights.
To exercise any of these rights, please contact us using the "Contact Us" details provided below. We will verify your request and respond within the timeframe required by applicable law.
8. Children's Privacy
Northland Columbus Locksmith's services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to delete such information from our systems.
9. Third-Party Websites
Our website may contain links to other websites that are not operated by Northland Columbus Locksmith. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policy of every site you visit.
10. Changes to This Privacy Policy
Northland Columbus Locksmith may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this policy. We encourage you to review this Privacy Policy periodically for any changes. Your continued use of our services after any modifications to this Privacy Policy will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.
11. Contact Us
If you have any questions or concerns about this Privacy Policy, your personal information, or if you wish to exercise your privacy rights, please contact Northland Columbus Locksmith using the following details:
Business Name: Northland Columbus Locksmith Email: info@northlandcolumbuslocksmith.com Address: 4314 Dresden St, Columbus, OH 43224, USA
